Requirements:
- BS degree in Information Technology, Computer Science or equivalent
- 2+ years of working in a product or ERP/CRM systems support role
- Excellent command of English
- Excellent analytical and troubleshooting skills for problems that span multiple domains (applications, network, system, hardware)
- Prior Scripting Experience for solving business problems preferred
- Prior experience with Confluence and JIRA is considered a plus
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Ability to guide customers remotely through complex, multi-server deployments and upgrades for enterprise products
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Translate customer issues from email and other unstructured forms into concise and precise JIRA tickets
- Configure and setup customer solutions
- Support clients in daily software tasks
- Stepping through code, reviewing logs and analysing stack traces
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Test fixes and work with team to manage deployment of fixes to customer environment
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Draft specifications for custom solutions including business and technical requirements
If you are interested, send us your CV to jobs@methodia.com or use the Contact Form.
